Creeping or Sagging?
If you notice your shade is creeping up from the bottom or sagging from the top, please look inside the head rail to check for the factory-installed friction clips. Contact customer service to receive friction clips and instructions to install into the spring motor. For shades that are sagging down from the top when raised, remove the bottom rail end caps from one end and look for one or more pieces of steel rod. Remove one piece at a time and check for improved performance. Then replace the end caps.