Cracked iBook hinge covered under warranty?
First off, a month for a HDD replacement is ridiculous. I can imagine the outside of a week being the longest reasonable time that repair would take, and most of that is for shipping. Apple “Authorized Repair Depot” or no, that’s not a place that had their stuff together then. I don’t know what you mean by “windshield style”. Is it expanding outward like a spiderweb? Is the weakened hinge causing more pressure to be exerted on the opposing hinge? When you got it back and noticed the scratch (back when it was only a scratch), did you point it out to them? Most places I’ve worked have a 90 day warranty policy for work performed, and coming back just before the three months is up would make me look close (at the previous workorder and the machine), especially if the customer had such a serious complaint out of the blue, e.g. a case with an expanding crack that only appeared after it was in-shop. Just even pointing it out to someone responsible there (and talking to them, prompting them to
Ah – some really good points: -Windshield style: a small crack grows, and deepens and grows some more. Daughter cracks are sure to follow. -90days. I hadn’t thought of that. I’ll be sure to check the invoice -Inspection. I didn’t actually notice it (the ‘scratch’) right away. It was (emphasis on the ‘was’) pretty subtle. -Applecare. I had applecare on the old G3 but it didn’t transfer to the replacement. The applecare was, essentially ‘bought’ out. The new laptop should still be covered under the manufacturer’s warranty. I’ve dithered about getting applecare on the new laptop -‘Certified’ vrs Apple store. I’ve never been terribly impressed with any of the available repair depots. Stuff sent to Apple themselves tends to fair much better. Unfortunately there’s only 4 apple stores in the whole country (Canada) and I live on the wrong coast. Options are limited.
Applecare on the new computer needs to be bought and activated within one year of purchase date. I’m not sure how this works in your situation but if push comes to shove, it might be possible to purchase Applecare (it’s USD$250) and have this covered, all other circumstances be damned. Because this was a replacement machine I’m not totally sure, but if it was new when you got it the one year warranty would cover this. However, if this isn’t covered by the first-year warranty, it wouldn’t be covered under AC. I think it is, as the hinge cover on the G4 iBooks is partially inset/recessed and pretty difficult to be abuse. And for the future, check out the 90 day thing.
