Clients at residential facilities expect to be helped (from their room, into the van, into the doctor’s office, etc.). Can we expect this level of service to continue in the brokerage environment?
A. The brokerage has a contract that clearly identifies the roles and responsibilities of the transportation provider. The drivers are there to drive. If a client needs a care attendant, it is the facility’s or the client’s responsibility to provide one. This is a risk management issue for the brokerage and the transportation providers. The brokerage contract will not allow drivers to enter clients’ rooms or escort clients to their appointments. Training will provided for facilities and clients. Clients will need to be ready at the front door of the pick-up address.
Related Questions
- When taking X-rays, my dentist and doctors office staff always put shielding on me, and then they leave the room. Do I need to concern myself with the potential for radiation exposure?
- Does the campus have facilities like; post office, courier service, hospitals/ doctor’s clinics, general stores etc. in its near vicinity?
- What are the office facilities requirements for FHA approved lenders?
