Click Words Tools menu and then click “Templates and Add-ins.” Under the list box entitled “Check items are currently loaded” do you see a file named writex32.wll?
Easy Letters or 3,001 Business & Sales Letters has been installed. If the file “Rhymer.wll” is listed then Rhymer has been installed. When Word loads it looks in its STARTUP folder for add-ins. If an add-in is not well behaved, it can somehow block other add-ins from working. Some users experience problems when a program named PDF Maker is installed. If that program or any other program appears in the list, uncheck them, click OK, shut down Word and repeat step #2.
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