Cisco have us listed as our legal entity name “I.T. Help and Support Centre Ltd” What if I change my mind after Ive ordered?
Our returns policy is this: Customers have the right to cancel their purchase at any point up to 14 days after the date of the purchase. ITHSC will contact Cisco (the issuer of the SMARTnet contract) and obtain a usage report detailing the records of any TAC support, software downloads or replacement hardware issued under the individual SMARTnet contract that the customer has requested to cancel. Where the Cisco usage report states that no SMARTnet services have been used the contract will be cancelled and the customer subsequently refunded without delay. ITHSC reserve the right to issue a 25 cancellation charge or the equivalent in the local/purchase currency to cover the cost of administration. Should the Cisco usage report provide evidence of used services (e.g. either software downloads, replacement hardware or TAC services etc) during the period elapsed since the SMARTnet contract was issued the customer will be liable for the individual costs of each non returnable item that they
