Capabilities – What capabilities do we need to put in place to allow us to operate, maintain and enhance our processes?
Together these five perspectives provide a comprehensive and integrated framework for thinking about organisational performance in today’s working environment. In this way, the Performance Prism helps to identify each of the critical components that need to be addressed, from a performance measurement and management point of view, in order to satisfy both the various stakeholders’ and the organisation’s wants and needs. Clearly, organisations must choose which crucial elements of these perspectives or facets of the Performance Prism framework they wish to focus their performance management attentions on at any given time during their evolution.
