Cant I just play the radio or music CDs on hold instead?
In a word, no. It is illegal to play the radio on-hold. Playing the radio on-hold is considered re-broadcasting and license fees and fines can be assessed to violators. Likewise, playing music CDs from your personal collection is a violation of copyright laws. Fines and fees can be very expensive. These laws apply to all establishments, not just retailers. More information can be found from organizations like ASCAP or BMI. Besides, statistically, more than 80% of callers prefer on hold messages to music and silence. With PawsTime, all licensing fees for the music and performers we use in your Message On-Hold productions are included at no extra charge to you.
