Can click the Fix button?
• Look at the instructions in the Scan Diagnostic Utility. There should be instructions on what to do next. • Examine the Power button ( ) on your product. Make sure that product is on, and that the power light is solid, not blinking. • Make sure that the USB cable connects securely to your computer and to the product. The USB icon ( ) on the USB cable generally faces up when the cable connects to the computer correctly. If the Fix button is still unavailable, you must reinstall the HP software.
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