Cancellation Policy — What are the cancellation rules for reservations?
For most products, there are no refunds. If you have made a reservation, this information is located on the Reservation Receipt that you received via email immediately after you placed your order. The cancellation policy also displayed on the Order Form, and you were required to approve the Terms before your order could be processed. If you placed the order by telephone, the Reservations Agent advised you of the cancellation policy before your order was accepted. If the cancellation policy for a specific activity varies from the standard policy, this will be explained under the heading “Cancellation Policy” on the brochure page on the web site.
