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Can your call center provide daily calling reports including call volume, queue times, abandon rate, speed of answer, and average call lengths both in total and for all of our individual campaigns?

April 26, 2017abandon Call center Queue reports times volume

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Can your call center provide daily calling reports including call volume, queue times, abandon rate, speed of answer, and average call lengths both in total and for all of our individual campaigns?

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Yes, our ACD provides detailed reports for any campaigns large or small. We can customize a report to deliver only pertinent information to our clients.