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Can you list the Helpdesk software that Bobcares supports?

April 26, 2017helpdesk list Plan sleepwell Software supports

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Can you list the Helpdesk software that Bobcares supports?

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We provide support for the following Helpdesk software – Ubersmith, Cereberus, Kayako, Perldesk. If you start support with Bobcares and do not have a Helpdesk software in place, Bobcares Engineers can advise you and set one up for you for $20. Is the Helpdesk software setup on my server or Bobcares server? The Helpdesk software would be setup on your server. This gives you complete control on how your customers are serviced. You will need to provide Tech level access to Bobcares engineers so that they can reply to queries. Your Helpdesk will also need to be configured to send us notifications for new and responded issues. I am interested in using your web hosting support services. I would like to have the ability to see all tickets and responses to tickets. Is this standard with your service? Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.