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Can you explain how the industry can complain about alleged Openreach wrongdoings?

April 26, 2017Alleged complain explain Industry openreach wrongdoings

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Can you explain how the industry can complain about alleged Openreach wrongdoings?

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The industry should take issues regarding Openreach to Openreach itself in the first instance. If it feels that Openreach has not dealt fairly and adequately with its complaint and the complaint involves a possible breach of an Undertaking, then it can escalate the complaint to the EAO who will review the situation, report its decision to the EAB and, once the EAB has responded, the EAO will let the complainant know what action, if any, has been taken.