Can you deliver customer service training to hard nosed field based engineers?
Arguably the bane of all customer service course attendees – these hard nose characters are the easiest to engage with if you know how to engage them, in fact some of the toughest assignments are often the easiest for an experienced, knowledgeable and humour driven training consultant – typically the “war” between attendee and trainer is over within the first 20 minutes – the trainer wins every time. 9. What are your instructors’ qualifications, and how are they trained and evaluated? Everyone has a view on training, similar to football management! The truth is that whilst everyone can be trained to become a trainer few can deploy the range of skills, empathy, professionalism and commitment needed to truly exceed a learners expectation – a great trainer contrary to popular belief does not have to know more, be better, have more qualifications etc what they should have are relevant and appropriate qualifications and experience in the subject taught and a range of relevant experiences to
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