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Can we use Userplane apps if we use a web accelerator program on our site?

April 26, 2017accelerator apps program site Userplane web

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Can we use Userplane apps if we use a web accelerator program on our site?

1 Answer

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Some web accelerator software is known to cause problems with the XML portion of the integration. A known issue is with a product by port80software.com. The issue here is with the generation of the XML page. If the file that generates the XML is going through this software it will not parse correctly and will subsequently not send our servers the proper info. To work around these types of problems it is necessary to either exclude the file that generates the XML from the program, or host it somewhere that is not running through the accelerator program. The other files that are part of the integration should be unaffected.