Can we ask library users to fill out the survey form at the time they request an item from storage?
No. It is not feasible for every campus to ask that the survey form be filled out at the time of request, as desirable as that option may be. For some campuses, it may be difficult, even impossible, to train staff at various desks where requests are taken to distinguish between requests for items in storage and requests specifically for CMI titles. We prefer that users fill out the survey at the point of pick up rather than at the point of request. Campuses that deliver requested material directly to the user, rather than requiring that the material be picked up at a library location, should of course include the survey form, with attached copy of the request, with the delivered material. Being consistent in this regard is important to obtaining comparable results.
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- Can we ask library users to fill out the survey form at the time they request an item from storage?
