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Can users enter calls directly, without involving the Help Desk staff?

April 26, 2017directly enter help desk involving staff Users

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Can users enter calls directly, without involving the Help Desk staff?

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Yes, users have access to a self-help database and can enter requests directly. The program will automatically assign the call to the correct tech and can even page or Email the tech without user intervention. This can result in substantial time savings and in better service.