Can travelers really get good airfares online?
I still find it’s more of a hassle than calling up a good travel agent. Sometimes, especially for last-minute and Net-only specials. I still advise people to check all channels, including travel agents and discount ticket agencies, such as those that take out those little ads in travel sections. For complex international itineraries, it’s hard to beat a good travel agent or discounter. My friend Morris Dye has said for years that travel agents have traditionally sold two things: access and expertise. Now that the Net gives everyone access, travel agents are only worthwhile if they’re experts. That could mean experts at finding discount tix or experts at helping plan the right family vacation or ecotour. And now that many agents are charging fees, it only makes sense to use them if you feel you’re benefiting from their expertise. One of my biggest complaints about the travel industry is that while hotels or agencies may have a website, they sometimes forget to answer their email. Is thi
