Can traditional client/server CRM systems operate in an on-demand delivery model?
Thin-Client vs. Client/Server On-Demand Executive Summary It’s no secret that the heavyweight client/server CRM publishers, including Siebel and Oracle, initially made multiple attempts to protect their turf, chastised the on-demand business model and attempted to link on-demand CRM applications to FUD (fear, uncertainty and doubt). History also shows that once they figured out they couldn’t beat the Software-as-a-Service (SaaS) model, they chose to join it – at least in part. Because of the great popularity and success of the historical client/server CRM applications, the on-demand hosting market is experiencing SaaS solutions from two platform sources; Web-native thin client CRM solutions and traditional client/server CRM systems. The overall conclusions of the thin-client vs. client/server CRM systems are as follows: Most respondents did not feel that the two platform solutions will each have a place in the market or would live harmoniously together. Instead, there was a strong feel
