Can the Vodavi CTI system be customized?
Through Vodavi’s software applications, the CTI interface provides an Open Interface Mode that enables software developers to customize applications to interface directly with the telephone system. Vodavi offers a software developers pack for people that are interested in developing custom software packages with Vodavi Digital Key Telephone Systems. Users can immediately improve inbound call handling by customizing and personalizing greetings, automatically routing calls to the appropriate agent, automatically respond to billing issues or product questions, and update caller information on-line. Outbound call processing can be automated by dialing directly from database or contact management systems. Customer’s profile/history information can be displayed during the call, so database information can be immediately updated.
