Can the Visa Prepaid Card be replaced if lost or stolen?
Yes, if your card is lost or stolen, immediately call Customer Service at the toll-free number on the back of your card to have your card reported lost or stolen. You will need to know your Visa Prepaid Card number and have registered your card, so be sure to record it in a safe place. Registering your card online when you receive it will assist this process. You may also be required to provide additional information. After you report your Visa Prepaid Card lost or stolen, a replacement card with the remaining balance minus a $20.00 replacement fee will be mailed to you. Please allow 30 days after reporting to receive your replacement card.
