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Can the upscale Starbucks image survive the drive-through window?

April 26, 2017drive-through image Starbucks survive upscale window

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Can the upscale Starbucks image survive the drive-through window?

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On average, drive-through customers get served in about three minutes, according to Starbucks. But for some customers, the drive-through windows aren’t fast enough. “The bottleneck of cars and trucks waiting at a Starbucks drive-through window can be far worse than any line inside a Starbucks store,” writes Steven Gray.