Can the standards improve “customer satisfaction”?
No standard alone can improve any thing; it is the implementation of it which makes the difference. Since the standards are based on some principles, which are known to be the best practices of business in the world. The implementation of the standard is bound to increase or improve Customer Satisfaction.
The quality management system details that are described in the standards are based on Quality Management Principles that include the “process approach” and “customer focus”. The adoption of these principles should provide customers with a higher level of confidence that products will meet their needs and increase their satisfaction.
