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Can the software be used as an IP PBX?

April 26, 2017IP PBX Software Used

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Can the software be used as an IP PBX?

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Yes, the switch in connection with the IVR can act as an IP PBX system. It can be configured to answer incoming calls (through DID or a gateway) and then carry out auto-attendant scenario. It is also possible to record own voice prompts. The caller can then dial extensions which are assigned to given users/departments. In addition, for each extension, call forwarding rules can be defined for different events like busy, no answer, offline. Also hunt groups can be established so that if the first phone is unreachable the call will be sent to the next destination and so on. Besides, each extension can have own voice mail with own welcome message.