Can the Six Sigma quality measurement system help during the business continuity management process?
Paul Kirvan, FBCI, CBCP, CISSP, explores. Business continuity, security and emergency management are all process-driven activities. As such, it makes sense to ensure that those processes are constantly being reviewed and improved. Six Sigma is a process that ought to be considered for these disciplines, as it deals with process improvement. This article describes Six Sigma and makes the case for considering its use in the business continuity, security and emergency management professions. What is Six Sigma? By definition, the term Six Sigma defines an ideal measurement of quality, known as 3.4 defects per one million occurrences. The mathematical term sigma (Greek letter “s”) defines a measure of variation, such as the amount of variance around the average value of a process. The sigma value, or standard deviation, indicates how well a process is performing. From a measurement perspective, a higher value denotes fewer defects per million opportunities. In practice, Six Sigma can be def
