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Can the shipper still change or cancel the pick-up that he has electronically submitted via IEO?

April 26, 2017cancel electronically pick-up shipper submitted

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Can the shipper still change or cancel the pick-up that he has electronically submitted via IEO?

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Yes, this is possible. In the application, the shipper himself requests a pick-up. This is immediately placed in the DHL booking system. The shipper receives a Pick-up ID as confirmation. To change or cancel the appointment, the shipper must first communicate the Pick-up ID to the local customer service department by telephone. DHL customer service will then find this appointment in the booking system and make a new appointment.