Can the parcel be left with a neighbour or in a specified place at my delivery address?
Yes, at the time an order is placed we recommend that delivery instructions are provided if there is any chance that you may not be in to receive your delivery. Our courier will follow any instructions given but please bear in mind that we can only provide instructions with a maximum number of 30 characters. Q) My plans have changed and I will not be in on the day of delivery, what can I do? A) After two attempts City Link will return your order to the depot. Please contact the City Link depot from the card left by them to arrange collection and they will be able to advise on collection times. Please note City Link will only keep your goods for 3 working days before returning to us at ChristmasTimeUK. Alternatively, please advise at your earliest convenience if there is somewhere at the property the goods can be left safe, or if a neighbour may be able to sign for these for you. If you do require a 3rd delivery attempt to be made, please note that there is an additional charge of 4.95.
Yes, at the time an order is placed we recommend that delivery instructions are provided if there is any chance that you may not be in to receive your delivery. Our courier will follow any instructions given but please bear in mind that we can only provide instructions with a maximum number of 30 characters. Q) My plans have changed and I will not be in on the day of delivery, what can I do? A) After two attempts City Link will return your order to the depot. Please contact the City Link depot from the card left by them to arrange collection and they will be able to advise on collection times. Please note City Link will only keep your goods for 3 working days before returning to us at CelebrationTimeUK. Alternatively, please advise at your earliest convenience if there is somewhere at the property the goods can be left safe, or if a neighbour may be able to sign for these for you. If you do require a 3rd delivery attempt to be made, please note that there is an additional charge of 4.9
