Can the parcel be left safe i.e. in the porch, garage or shed ?
A. As a security measure we require a signature on receipt of delivery, therefore we will not take instructions from the sender to leave safe. If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address. We will contact you if there are difficulties and ask for further instructions. If the courier is unable to make delivery the gift is returned to us and there will be additional charges to resend the parcel. A charge of £6.99 is made for re-delivery to the original or alternative address.