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Can the operators initiate chats with website visitors?

April 26, 2017chats initiate operators visitors website

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Can the operators initiate chats with website visitors?

1 Answer

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10 Posted

Yes, Online Premium Operators and Mobile Operators can initiate chats with website visitors from within the Operator Dashboard. The Operator Dashboard shows the visitors currently on the site. There is a ‘Call’ button next to each visitor’s IP address. Clicking on the call button displays a chat window inside the website visitor’s browser. As soon as that happens a new call is shown on the Operator Dashboard. The operator has to accept the call from within the Operator Dashboard to start chatting with the website visitor.