Can the OCI compel CSC to take corrective action?
No. As is the case of ombudsman agencies in most jurisdictions, the OCI only has the power to make non-binding recommendations. Generally, the OCI strives to resolve issues with the Service at the lowest possible level. In the event that a solution cannot be agreed upon, the OCI can ask the Minister of Public Safety to review the matter or/and bring the latter to the attention of Parliament through a special report or its annual report.
