Can the FSA consider complaints about any contracts?
No. We can only consider complaints about standard-form consumer contracts issued by FSA – authorised firms or appointed representatives of such firms that relate to contracts for regulated products. These include contracts for: • mortgages and selling mortgages; • insurance and selling insurance; • bank, building society and credit union savings accounts; • pensions; • investments; and • long-term savings. We do not deal with contracts regulated under the Consumer Credit Act 1974, such as credit cards and personal loans. These are regulated by the Office of Fair Trading.
Related Questions
- What action is the FSA taking to ensure that only those policyholders with genuine complaints about the level of advice initially given are encouraged to pursue matters accordingly?
- Why does the FSA allow consumers to refer complaints to the FOS, which would otherwise be time-barred by the 15 year Long Stop provision in the Limitation Act (1980)?
- What are the FSA/FOS/FSCS relationships and remit concerning mortgage endowment complaints?
