Can the dispatcher select any event for actions (e.g., dispatch, update, etc.), not only the first in queue?
The system uses a single view as the dispatcher’s “home” screen which contains three lists – Unassigned (Pending) Calls, Units (with various filtering options) and Assigned Calls. These three lists represent the current operational view for the agency or group of agencies. The primary method of managing the dispatcher desktop is using a mouse. But for most mouse activities there is a command line equivalent. The command line is accessed by pressing F3 and the typing your command. In the example above, Unit T5 is being given a status of ENROUTE. The system knows already to which call unit T5 is assigned.Selecting a call or unit is a simple process achieved by mouse or command line.Using a mouse, the dispatcher may drag and drop units onto or off a call and vice versa. A shadow of the assigned unit shows as the operator drags it to the call.Using the command line, to assign unit 3L15 to call number 22 the dispatcher simply types AS 3L15 22 or AS 22 3L15. The system will determine which i
