Can the Direct Debit bank account be in a different name than my Synergy account?
• If the you are making the Direct Debit arrangement and are named in the account as an authorised contact (ie not the accountholder), then you must provide consent to Synergy to establish the Direct Debit in their name, on behalf of the account holder. You will also need to ensure the nominated bank account holder knows they will need to have enough funds in the account to cover the payments. They (the nominated account holder) will also need to read the terms and conditions, which you can show them during the application process.
