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Can the customer receive a transcript of the chat session?

April 26, 2017chat customer session transcript

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Can the customer receive a transcript of the chat session?

1 Answer

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Yes. This is a wonderful way to save time and is offered even before your customer begins the chat session. We explain that they don’t need to take notes because we can provide a transcript of the entire chat session via e-mail. The transcript contains all session details including URLs of any web pages that were pushed to the customer so they can revisit a page if/when they want. Customers simply enter their e-mail address and the transcript is on its way moments after the session ends.