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Can the Customer hold his/her pet instead of using a pet carrier?

April 26, 2017customer hold pet

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Can the Customer hold his/her pet instead of using a pet carrier?

1 Answer

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No. Pets must be secured in the pet carrier at all times while in the gate area, during boarding/deplaning and they must remain in the carrier for the entire duration of the flight. Failure to follow this requirement may result in denial of transportation of the pet onboard Southwest Airlines.