Can the CSA please advise from what time of the morning until what time at night we are able to contact debtors by telephone?
A. The CSA does not specify times in which debtors can be contacted, however the CSA Code of Practice states: 3e: Ensure that all attempted contacts with debtors are made at reasonable times and at reasonable intervals. The OFT Guidelines issued in 2003 state: 2.23: “There was a degree of consistency from respondents that contacting debtors between the hours of 8am and 9pm Monday to Friday would be reasonable” “Examples of unfair practice stated within the OFT Guidelines would be: 2.2g: ignoring or disregarding debtors legitimate wishes in respect of when and where to contact them, e.g. shift workers who ask not to be telephoned during certain times of the day.
