Can the Benchmark Program be that important?
YES! The reason your best people (top performers) are your best people, is because they have the right personality and character traits to do the job and work for you under your management style and working conditions. The best customer service employee working for the telephone company may not be the best candidate for your customer support because of the difference in management styles, working conditions and company philosophy. If these styles don’t match, the employee will not work out no matter how much you train or try to motivate them. Some testing programs use “National” statistics. In our opinion, this helps no one and gives a false sense of security. The Plus-32 uses a known fact “who works best for you”. We believe this makes a lot more sense. Each department and location will have a different benchmark.
