Can the bank charge a fee for actions such as making a payment over the phone?
Generally, yes. Federal law allows banks to charge non-interest charges and fees, including deposit account service charges. Three points about these charges and fees: • All fees should be determined on a competitive basis within the market. • Each bank should make the decision on the type, amount, and method of calculation based on sound banking judgment and safe and sound banking principles. • These fees are set by the bank and, in some instances, are prescribed by State law. National banks are required to disclose any fees associated with their accounts when the account is set up. Therefore, you may want to review your agreement with the bank. (If your question is about a credit card, please review your Account Agreement.
