Can the Balanced Scorecard technique work with a small organization?
8020Info Content Consultant Harvey Schachter responds: Yes, it can — its not exclusively a tool for large organizations. The balanced scorecard employs a diverse series of measures that provide a balanced view of your progress in implementing strategy. The techniques initial appeal was that it allowed corporations to evaluate themselves against more than just financial results, including measures such as customer satisfaction or staff development, but the balanced scorecard has proven to have two other major positive effects. The first is that you can develop leading performance indicators that may warn you earlier than financial results when things are going awry. It also helps you communicate to employees what activities are critical in translating strategy into action, helping them to understand the strategy better, align with it, and determine through the scorecard results how theyre doing. All that works in a small organization as well as a large — and a balanced scorecard shoul
