Can the automated spam scanning mistakenly block legitimate messages?
The spam scanners have many features that attempt to prevent the blocking of legitimate email, however, it is an automated process and it is possible for legitimate mail to be labeled as spam. It is highly unlikely that any legitimate email will score high enough to be discarded. Your legitimate mail may end up in your Junk Mail folder. If you are expecting email that does not arrive, it is advisable to look in your Junk Mail folder. We also recommend that you look in your Junk Mail folder periodically before purging it, to avoid deleting legitimate email. If you find legitimate email that has been marked as {Spam?} or put into your Junk folder, please notify the CIS Helpdesk. If someone sends you an attachment that is on our block list, it will be put into quarantine. We do this to prevent viruses – there are many types of files that are most often sent as carriers of viruses and it is a common practice to quarantine those file types. If you do not receive a message that you were expe
