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Can The Analyst Group forecast the volume and schedule agents for tasks other than call volume?

April 26, 2017agents Analyst forecast group schedule tasks volume

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Can The Analyst Group forecast the volume and schedule agents for tasks other than call volume?

1 Answer

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The Analyst Group is capable of accurately forecasting volume for email, fax, web chat, or any other activity. The Analyst group can also produce schedules for each of these activities as well as other non-demand activities.