Can the 2 hours include time that support staff to the case manager spend doing administrative paperwork or data collection for a case manager?
No, the 2 hours must be for billable activities specific to duties that the case manager is performing. Even though other staff may be assisting with some duties, it is the case manager’s role to monitor the services that are being provided on the plan of care, review service utilization, conduct the home visit, and provide follow-up to any issues or concerns that have been brought up including health and safety, just to mention a few. The administrative overhead figured into the case management monthly unit assumes support staff duties.
