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Can the 2 hours include time spent talking with the Division?

division hours spent talking time
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Can the 2 hours include time spent talking with the Division?

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Maybe, if the call is participant specific and fits one of the categories of billable case management, this time could be included in billable time. For instance, if you are talked with a Specialist about changes needed in the plan of care, that time could be considered under Plan Development.

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