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Can TeleButler identify a caller without having to ask for a customer number or a telephone number?

April 26, 2017Caller customer identify telebutler telephone

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Can TeleButler identify a caller without having to ask for a customer number or a telephone number?

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TeleButler is able to capture the CLI (Calling Line Identifier) and the DNIS (Dialed Number Identification Service). By using the CLI it is possible to retrieve the callers data from an ODBC-compliant database.