Can supervisors receive assistance through Back on Track?
Supervisors can access the EAP for supervisor training sessions on fitness for duty issues, as well as for assistance on confrontation and referral to the EAP, and Human Resource consultation services. The program manager of Back On Track offers help in the area of employee relations. Supervisory personnel are encouraged to call with any questions regarding these issues. When an evaluation is mandated as part of a disciplinary procedure, the company (supervisor, human resources) will make the initial call to the EAP, and a case manager will handle the file from that point. Do we receive a utilization report? Companies receive quarterly utilization reports. These reports do not contain identifying information, but simply state the reason the employee contacted the EAP. How do you handle emergencies that occur at a company’s worksite? When a company contacts Back on Track due to an emergency (death, lay-off, etc), one of our representatives will visit the workplace to debrief and talk wi
