Can someone complain directly to the FLA?
Yes. The FLA encourages third parties to actively hold companies accountable for the conditions under which their products are produced. The FLA Third Party Complaint system is designed to give a voice to workers’ concerns that is confidential and independent of the factory’s internal procedures. It also enables the FLA to investigate the problem and remediate the situation in an appropriate and timely manner. The FLA requires its Participating Companies and Category B licensees to have confidential channels for workers to report problems as well.
