Can sales calls both inbound and outbound be monitored?
Make sure your legal council finds out more in your particular area. We are working on a comprehensive and complete discussion of these issues and will post them in the near future. Please bookmark this page and check back often. Can my employer listen to my phone calls at work? In most instances, yes. For example, employers may monitor calls with clients or customers for reasons of quality control. However, when the parties to the call are all in California, state law requires that they be informed that the conversation is recorded or monitored by either putting a beep tone on the line or playing a recorded message. (California Public Utilities Commission General Order 107-B, www.cpuc.ca.gov/Published/Graphics/567.pdf) Not every business is aware of this requirement, so your calls might still be monitored without a warning. Federal law, which regulates phone calls with persons outside the state, does allow unannounced monitoring for business-related calls. (See Electronic Communicatio
