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Can retailers insist I deal with the manufacturer when a problem arises?

April 26, 2017arises deal insist manufacturer problem retailers

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Can retailers insist I deal with the manufacturer when a problem arises?

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No. But it can be quicker and easier to get a problem rectified by the manufacturer under the guarantee. Retailers will often want to seek the manufacturer’s opinion on why a problem has arisen and we would normally advise you to allow them to do this.