Can questionnaires be customized?
While customization is available, there are tremendous benefits to consistent utilization of a highly reliable and thoroughly tested survey instrument. If benchmarks are important, we recommend starting your patient research with an HCAHPS-based “Core” survey with a Core+Custom design allowing for unique questions (both scaled and open-ended) to be added to the core survey. One of the advantages of adopting HCAHPS as your inpatient core survey is the ability to have the national database norms organized by CMS and AHRQ. However, if you require a completely custom survey we can help you with that as well. This is just one of the advantages to working with a research firm that places your information needs as a top priority. Not only can your questionnaires be completely customized, you can change questions for your patient satisfaction “tracking” study AT NO ADDITIONAL COST and from one quarter to the next, if you like.
