Can providers bill for missed appointments?
A4) No, please see Provider Manual: Broken/Missed Appointments and AMA discharge Kansas Health Solutions has tasked its contracted network providers with following up on Kansas Health Solutions Members chronic broken and/or missed appointments. Providers are expected to contact Kansas Health Solutions if a Members treatment is compromised or there is a risk of termination of services due to non-compliance. When a Member leaves routine care, this is typically not an area of concern. There are two types of terminations, however, which do necessitate further follow-up: no shows and discharges against medical advice (AMA). These terminations are often considered treatment Drop Outs and could be a liability/danger. The following methods are used for handling no shows appointments based on the nature of care: For all no shows and AMAs, document this fact in the medical record. For Members who are AMA or fail to keep a scheduled appointment for emergency or urgent care: * Call the Member at l
