Can patrons respond to the messages that my library e-mails to them from QuestionPoint?
By default, QuestionPoint uses AskALibrarian@oclc.org, as the outgoing e-mail address on all e-mail messages. Your institution administrator can specify another e-mail address at Administration > Institution > Settings > Outgoing E-mail Address. This lets patrons correspond with you directly about their questions. If you want to accept e-mail replies in QuestionPoint so they are added to the question history of the question in the Ask a Librarian module, your institution administrator can turn on Reply-to Messages at Administration > Institution > Settings > Outgoing E-mail Address. This lets library staff process and respond to patron e-mail replies in QuestionPoint. If you prefer that patrons reply to you via the QuestionPoint Patron interface, you may want to add a statement such as “Do not reply to this e-mail” to your customized e-mail messages.
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- Why do patrons come into the library saying that someone from the library left a message on their answering machine?
- Can patrons respond to the messages that my library e-mails to them from QuestionPoint?
